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Online Help & Technical Support

MadCap Software is committed to providing exceptional technical support to each and every customer. Access our comprehensive online Help and product documentation below, or contact our US-based technical support team to help you find answers to even the most challenging technical support issues.

Access MadCap Software’s Online Help and Knowledge Base

Find the answers, guides and resources you need with our product-specific online Help.

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Go To Help

Contact Support

Current Maintenance Plan Customers

Current maintenance plan customers can contact technical support by telephone or email.

Please have your maintenance key ready when contacting support. If you do not know your maintenance key, please have the email associated to the license or subscription on hand.


+1 858-320-0387, Option 3

Toll-Free US/Canada:

+1 888-MADCAP-1, Option 3

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Platinum Telephone Support Hours, Monday-Friday

US Pacific Time (UTC -8)

US Eastern Time (UTC -5)

Europe (UTC +0)

4:00 AM to 6:00 PM

7:00 AM to 9:00 PM

12:00 PM to 2:00 AM

Unlimited Email Support

Open a Case
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Bronze Telephone Support Hours, Monday-Friday

US Pacific Time (UTC -8)

US Eastern Time (UTC -5)

Europe (UTC +0)

7:00 AM to 4:00 PM

10:00 AM to 7:00 PM

3:00 PM to 12:00 AM

Purchase Phone Inquiry

Unlimited Email Support

Open a Case

Not on an Active Maintenance Plan?

You can still get Platinum level telephone support by purchasing a single inquiry.

Purchase Phone Inquiry

Additional Support Resources

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maintenance plans

Learn more about our Maintenance and Support Plans, including a Maintenance Plan Calculator.

Learn More
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support faqs

Read frequently asked questions submitted to our
technical support team.

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customer downloads

Need to Re-install Your Licensed Software?

Customers who have a current software license and need to re-install or re-image a machine can download here. You will need to have your purchased license key available after downloading to enable your software.

Download Now

Submit Feedback

Whether a feature request, bug, website improvement or general feedback for the company and how we operate, please send us your feedback. We care about your experience and your input helps us improve.

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submit a feature request

Do you have a feature suggestion? Send it our way! Your feedback helps us develop better products.

Learn More
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submit a software bug

Find a bug in our software? Let us know! Reports with clear and complete steps to recreate the bug are appreciated.

Submit Bug
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website and general feedback

Let us know how we can improve our website. General feedback also welcomed.

submit feedback