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Technical Support Contact Options

If you are a current maintenance customer, you can contact support via email or phone, depending on your maintenance plan level. Maintenance plans include all software updates and upgrades as well as support for the duration of your plan.

Please note: You need your maintenance key to contact support.

  Maintenance Plan Hours, Monday-Friday Unlimited Email Phone
Platinum Support Platinum 4:00 AM to 6:00 PM (US Pacific Time)
7:00 AM to 9:00 PM (US Eastern Time)
12:00 PM to 2:00 AM (Europe)
Open a Case +1 858-320-0387 or
+1 888-623-2271 (Toll free – US and Canada only)
option 3 (unlimited)
Bronze Support Bronze 7:00 AM to 4:00 PM (US Pacific Time)
10:00 AM to 7:00 PM (US Eastern Time)
3:00 PM to 12:00 AM (Europe)
Open a Case $99 single phone inquiry

Not on a Maintenance Plan?

You can still get Platinum level telephone support by purchasing a single inquiry. However, there are many benefits to having a maintenance plan. Please note, a maintenance plan must be purchased within 30 days of product purchase.

Purchase a Single Inquiry