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MadCap Doc-To-Help Pricing

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All product purchases include a 12-month Bronze-level Support and Maintenance Plan. To learn more about our Maintenance Plans, click here.

  • Free Product Upgrades and Updates
  • Unlimited Email Support
  • Knowledge Base Access
  • Forum Access

Upgrade to Platinum for Unlimited Telephone Support.  

See below for additional perpetual license options, including:

  • Floating
  • Enterprise Floating

Purchase

Note: You will be directed to the MadCap Software store.

Current Doc-to-Help Customer? Upgrade to the Latest Version of Doc-to-Help for just $549

If you are a current customer looking to upgrade, you can do so from any previous version. Click below to Upgrade.

Doc-To-Help Licensing Options

Perpetual License

Licensed per user, and is perpetual, allowing you to use the licensed software indefinitely.

Subscription License

Licensed per user, and is for the subscription period only. The subscription period begins on the day of purchase. Bronze-level Maintenance and Support is included in all Subscription Licenses.

Floating License

Have large number of users that need to use the software but only a subset that will be active at any given time? Our Floating License allows sharing across a pool of users by providing a single key that specifies the total number of users that can concurrently use the software.

  • Includes bundled platinum maintenance (1, 2 and 3-year terms available)
  • Completely flexible – unlimited installations/activations across company
  • Each instance of the product launched will consume one concurrent seat
  • Internet connection required to verify number of seats in use and available

Enterprise Floating License

Need more flexibility? An Enterprise Floating License provides all the advantages of our Floating License and supports image based distribution and eliminates the need to re-activate if machines are re-imaged.

  • Includes bundled platinum maintenance (1, 2 and 3-year terms available)
  • Enterprise image distribution of software to unlimited client machines
  • Installation and activation on any number of servers and accessed remotely by users
  • Single activation–if a machine is re-imaged, there is no need to reactivate the product upon launch

Please contact sales to learn more about our additional licensing options.

Maintenance and Support Plans

All new license purchases require a Maintenance and Support Plan, and multiple license purchases must have the same level of support. (e.g. A purchase of 10 Flare licenses cannot be purchased with 1 Platinum and 9 Bronze-level support plans).

MadCap Software Maintenance Plans

Bronze-level Maintenance and Support

  • Product Upgrade and Upgrades During the
    Maintenance Period
  • Unlimited Email Support
  • Knowledge Base Access
  • Forum Access

Platinum-level Maintenance and Support

  • Product Upgrade and Upgrades During the
    Maintenance Period
  • Unlimited Email Support
    • Priority Email Support
  • Telephone Support
    • Monday – Friday, 7:00 AM to 4:00 PM (Pacific Time)
    • Priority Phone Support
    • Unlimited Phone Inquiries
  • Senior Engineer Support Team
  • Project Analysis
    • Send Projects Direct to Support Team
  • Knowledge Base Access
  • Forum Access