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Whether you’re new to MadCap Software, technical writing or content development – or are looking to advance your skills in technical communication – sign up for one of our free industry webinars taught by experts in the field.

Context-Sensitivity Demystified

Jul 9, 10:00-11:00 am (Pacific Time) Online Webinar
Presenter: Neil Perlin, Certified Flare Trainer and Consultant | Hyper/Word Services

If you’re a new MadCap Flare author, one of the most intimidating tasks in a project may be the context-sensitive help coding. The concepts may be new, the mechanics appear to draw you into code, and you'll have to work closely with engineering. But, the concepts are actually no more complex than the concepts behind a phone book. The design issues fall into a few clearly delineated options. Engineering does most of the work. And Flare helps you with what’s left. After you’ve done context-sensitivity coding a few times, you may decide that it’s far from intimidating. But it still can feel daunting at first.

In this webinar, we’ll look at the structural and design concepts behind context-sensitivity coding, the job roles, and how Flare helps you do the actual work with fewer errors and problems.

How we create, manage and deliver content continues to evolve, sometimes at a rapid pace (think Covid-19 and eLearning). As change occurs, so do the needs and expectations our customers – whether it is to improve user experience and engagement, increase ticket deflection and reduce support calls, strengthen collaboration with subject matter experts, reduce dependencies on IT resources, or further streamline the entire content development lifecycle.

In this special 90-minute webinar, we’ve assembled a panel of expert speakers representing a range of industries and specialties to help answer questions facing content developers, instructional designers, technical writers, learning & development managers, and more.

Problems and challenges we plan to address include:

  • Usability: How can we leverage new concepts and technologies to improve user experiences?
  • Ticket Deflection/Self Support: How do you get the right content to your users quickly and efficiently?
  • Analytics: How can you use analytics to help improve your content and drive self-help and ticket deflection?
  • Content Efficiency: How do you eliminate content duplication across teams and departments?
  • Technology Stack: How do you determine where cloud-based technologies fit into your technology stack?
  • Responsive Design: More important than ever, how do you make sure your content can be viewed from any device?
  • And much more!

Plus we’ll end the webinar with a panel Q&A open to attendees.

Our panelists include Kate Schneider, Jenni Christensen, Luciana Voigt, Paul Stoecklein, hosted by Jennifer Morse of MadCap Software.


Kate Schneider, Senior Technical Writer | Maxar
Jenni Christensen, Training and Technical Documentation Manager | PLEXSYS
Luciana Voigt, CEO | TECHKNOWBOT
Paul Stoecklein, Documentation Director | MadCap Software, Inc.
Jennifer Morse, Director of Customer Success | MadCap Software, Inc.

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