Live Upcoming Webinars | Free Learning with
MadCap Software

Global Service Tech Communication at Medtronic writes for employees in the field—people who are maintaining and replacing parts in complex surgical navigation and imaging equipment. Problem: A 3000-page PDF is hard to read on a phone, difficult to search, and easy to get lost in. Problem: Some of the field personnel skip the manual altogether and call tech support instead. We had to rethink how we were delivering content. Was there a way to let our users find the content they needed, just when they needed it? Can we save time when time is critical? We turned to MadCap Flare to develop an HTML output and gained improved searchability, ease of navigation, and a simplified presentation of content to those in the field—regardless of the device they use. In this webinar, Trish Edwards will analyze the obstacles unique to providing service documentation where internet access is not guaranteed, and when system downtime impacts real patients in life-and-death ways.

Do you have a large amount of data in Excel, such as datasheets or technical specifications, that needs to be imported into MadCap Flare on a continual basis? Does your imported Excel data easily import into Flare but still require additional work to get the result you want? Or do you need to create additional files in the process of converting your files such as targets, TOCs, topics, snippets or images?

If you answered yes to any of these questions above, join Thomas Bro-Rasmussen, MadCap Flare instructor and Founder of TBRO, where he will showcase how to create and control a wide range of Flare files. We’ll demonstrate how to convert an Excel file and walk through all the files and functions needed to produce your final output.

Technical writers are expected to do way more than just write. We juggle multiple projects at once, meet tight deadlines, manage stakeholders’ expectations and chase down important information—all with a smile.

In this webinar, Leigh Hartzman, Content Strategist at Waze, Google will highlight new ways to tackle these challenging responsibilities. If you want to make your life easier, delight your internal clients and your manager, this is the webinar for you.

Large-scale corporate applications often have several types of users. These users have different roles when interacting with the application, and the help information that they need or should be allowed to access varies depending on their role. For example, administrators might need to see all application help, but order placers only need to see a subset of help. How do you ensure that users only see the help information that’s appropriate for their role?

This webinar discusses best practices for setting up your MadCap Flare project to create role-based help, and what to talk about with your software development team so that they can implement role-based help in your application. We’ll share examples of how Rochester Software Associates implemented role-based help for two of their software products: a webapp installed on a proprietary web server, and a Windows application.