MadCap Software and GDPR Compliance

Our Commitment to You and the Protection of Your Data

The General Data Protection Regulation (GDPR), set to go into effect May 25, 2018, is the most comprehensive EU data privacy law in decades.

Protecting our customers’ information and their users’ privacy is extremely important to us. As a provider of both desktop-based applications and cloud-based SaaS solutions, we are entrusted with some of our customers’ most valuable data, and we’ve set high standards for security.

We’ll continue to monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and will adjust our plans accordingly if it changes. We’ll provide you with regular updates along the way so that you’re always current.

Why is GDPR important?

In order to ensure that the protection of personal data remains a fundamental right for EU citizens the aim of the GDPR is to modernize outdated privacy laws. The GDPR has the potential to impact any business that collects data in or from Europe.

What is MadCap Software doing?

A formal compliance plan is in place to meet and administer all GDPR requirements before the May 25 deadline. The GDPR’s updated requirements are significant and our team is working diligently to bring MadCap Software product offerings and websites in line so customers can prepare themselves before May 25, 2018.

Security is what makes MadCap Software trusted by thousands of organizations worldwide.

MadCap Software and its offerings are within compliance of all data protection laws within in the United States, where MadCap Software infrastructure is hosted, as well as compliance with the GDPR. Fortune 500 companies, government agencies and university institutions trust MadCap Software.

European Union privacy rights.

Under the General Data Protection Regulation (Regulation EU 2016/679), if you are an individual protected by the GDPR you may have certain rights as a data subject. To request information about or avail yourself of those rights, please send an email to with "GDPR Request" in the subject line. In the email please describe, with specificity, the GDPR right you are requesting assistance with. Please note additional information may be requested prior to initiation of a request and that MadCap Software reserves the right to charge a fee with respect to certain requests. Upon MadCap Software’s completion of its review you will be notified if your request has been granted, denied, or exemptions apply.

For more in-depth details on data collection and privacy, please see our Privacy Policy.