Customer Success Stories

Learn how companies are using Doc-To-Help to streamline content management, reduce costs, and enhance user experience.

Featured Case Study:

Tukwila, WA | Government, Property Management

King County Housing Authority Delivers Multimedia Online Help with MadCap Doc-To-Help

The Challenge

“We were looking for ways to make our operation more efficient and easily communicate to staff changes in policy guidelines, agency processes, and each individual’s roles and responsibilities in this new world.”

–Julie Badger | Administrative Program Manager, King County Housing Authority

The Solution

“Doc-To-Help has really enabled us to provide a richer and more visually engaging experience for users. We now have a modern Help system that is much easier for employees to navigate, provides more clarity, and also fuels their desire to actually use the content.”

–Julie Badger | Administrative Program Manager, King County Housing Authority


Government Property Management


MadCap Doc-To-Help

Read Case Study

King County Housing Authority (KCHA), a nationally recognized leader in quality affordable housing, provides rental housing and rental assistance to more than 18,000 households in King County, Washington. The organization owns and manages almost 3,500 units of subsidized housing for families, the elderly, and disabled people. An additional 5,680 units of other rental housing are financed through tax credits or tax-exempt bonds. KCHA’s Section 8 voucher program also helps more than 11,000 households rent affordable private-market housing.

Helping residents to find housing requires KCHA employees to navigate a broad set of agency and government guidelines to accurately complete their work. KCHA provides staff with a robust set of documentation that simplifies the learning process for both the Property Management and Section 8 voucher departments. Today, this documentation is delivered as modern online Help using the authoring and publishing capabilities of MadCap Doc-To-Help.

“I was blown away by how we were able to reinvent KCHA’s documentation using Doc-To-Help. The documentation we created is more lean, organized, and robust than what I’ve seen in corporate America.”
photo of Julie Badger

Julie Badger
Administrative Program Manager | King County Housing Authority


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