Online Help & Technical Support
MadCap Software is committed to providing exceptional technical support to each and every customer. Access our comprehensive online Help and product documentation below, or contact our US-based technical support team to help you find answers to even the most challenging technical support issues.
Access MadCap Software’s Online Help and Knowledge Base
Find the answers, guides and resources you need with our product-specific online Help.
Contact Support
Current Maintenance Plan Customers
Current maintenance plan customers can contact technical support by telephone or email.
Please have your maintenance key ready when contacting support. If you do not know your maintenance key, please have the email associated to the license or subscription on hand.
phone:
+1 858-320-0387, Option 2
Toll-Free US/Canada:
+1 888-MADCAP-1, Option 2
PLATINUM SUPPORT – UNLIMITED INQUIRIES
New Extended Platinum Telephone Support Hours Provides Nearly 24 Hours of Support Monday-Friday
|
US Pacific Time (UTC -8) |
US Eastern Time (UTC -5) |
Europe (UTC +0) |
|
11:00 PM to 6:00 PM |
2:00 AM to 9:00 PM |
7:00 AM to 2:00 AM |
Unlimited Email Support
Open a Case
BRONZE SUPPORT – $99 PER INQUIRY
New Extended Bronze Telephone Support Hours Provides Nearly 24 Hours of Support Monday-Friday
|
US Pacific Time (UTC -8) |
US Eastern Time (UTC -5) |
Europe (UTC +0) |
|
11:00 PM to 6:00 PM |
2:00 AM to 9:00 PM |
7:00 AM to 2:00 AM |
Unlimited Email Support
Open a CaseNot on an Active Maintenance Plan?
You can still get Platinum level telephone support by purchasing a single inquiry.
Purchase Phone InquiryAdditional Support Resources
Customer Downloads
Need to Re-install Your Licensed Software?
Customers who have a current software license and need to re-install or re-image a machine can download here. You will need to have your purchased license key available after downloading to enable your software.
Download NowSubmit Feedback
Whether a feature request, bug, website improvement or general feedback for the company and how we operate, please send us your feedback. We care about your experience and your input helps us improve.
Submit a Feature Request
Do you have a feature suggestion? Send it our way! Your feedback helps us develop better products.
Learn More
Submit a Software Bug
Find a bug in our software? Let us know! Reports with clear and complete steps to recreate the bug are appreciated.
Submit Bug
Website and General Feedback
Let us know how we can improve our website. General feedback also welcomed.
submit feedback
