Knowledge Base Support
Knowledge base support allows any and all customers to access the ComponentOne knowledge base that provides access to key documents on all products, topical issues, and technology information.
ComponentOne Forums Provide Our Customers a Voice
ComponentOne forums provide customers the opportunity to provide comments or share knowledge with the ComponentOne community. The forums are organized around three tiers: overall product level, at the individual product level, and at the component level.
HelpCentral is a Great Resource for Developers
Based on your level of authorization with ComponentOne, you are provided access to white papers, articles, product information, FAQ’s, revision history, demos, and more.
Online Web Support
You have the ability to submit a support incident through the Web and receive an email response from the ComponentOne support team.
Email Support Provides an Easy Means of Help
Email support is the same as our Online Web support, but it allows the customer to access us through email (provided they assume the responsibility of identifying themselves as a paying customer).
24 Hour FastTrack Response
For our Platinum, Corporate, and SMB customers, ComponentOne is proud to announce a new service where we provide confirmation and attempted resolution of any issue submitted to us within 24 hours.*
Industry-leading Live Phone Support
ComponentOne provides live phone support to our customers. This means the developer always has someone to talk to, and your development team does not get stuck in a downtime loop.