Knowledge Base Support
Any and all customers may access the ComponentOne knowledge base, which provides access to white papers, articles, product information, FAQ’s, revision history, demos, and more.
Access to ComponentOne Forums
ComponentOne forums provide customers the opportunity to provide comments or share knowledge with the ComponentOne community. The forums are organized around three tiers: overall product level, at the individual product level, and at the component level.
Online Support
You may submit a support incident through the Web. After doing so, you will receive an email response from the ComponentOne support team.
24-hour Response (Mon - Fri)
For our Platinum, Corporate, and SMB customers, we provide confirmation and attempted resolution of any issue submitted to us within 24 hours (excluding weekends and observed US holidays).
Industry-leading Live Phone Support
ComponentOne provides live phone support to our customers with Platinum-level support. This means the developer always has someone to talk to, and your development team does not get stuck in a downtime loop.