The Results
FrontLine helps you deploy an always-available portal for customers and employees to find critical information and request help whenever they want.
- Decreased Support Costs
Make information available on the Web 24x7 encourages users to find answers
themselves. This reduces contact volume to your staff and therefore reduces
costs. In fact, users report reductions up to 60%.
- Increased Customer Satisfaction
When customers can find information themselves, they can find it faster.
Also, a less burdened support staff is more available to provide quality service.
- Improved Information Quality and Access
Implementing a central repository online helps you ensure that information is
always correct and always available.
- Increased Productivity
Support and Help desk staff can use FrontLine to find answers faster
without duplicating effort answering the same questions over and over. Other
employees can also get the Help they need faster.
What Makes FrontLine Unique
FrontLine's unique power lies in its ability to deliver a complete system in a package that is easy to install and configure.
- Simple Implementation = Fast Results
FrontLine does not require extensive IT knowledge, database expertise, or
programming skill to install and configure. One installation on one server
gets you the complete solution. All interfaces are accessed via common
browser. This enables you to get up and running quickly and enjoy the
results described above without headache.
- Leverage Existing Content
While FrontLine includes an interface for authoring new content, it is also
designed to allow you to use what you already have. FrontLine can import one
or a batch of common document formats and index the content for search. No
conversion is necessary. This saves the time, risk, and expense required by
going through the typically required conversion process. If your documents
change, FrontLine will update its knowledgebase.
- One System Delivers a Complete Solution
FrontLine includes a control panel, user management, reporting, ticketing, a
Web portal, and more in one install. Most solutions require multiple modules
and multiple applications.
- Scalability
FrontLine is completely scalable. You can start as small as you like and
enjoy unlimited growth. There is no article or user limit.
- Low Cost of Ownership
FrontLine is designed to eliminate headaches, not cause them. You get a site
license for one very low price and server installation eliminateds the need
for individual desktop support.