Quick, Measurable ROI
ComponentOne FrontLine™ helps you quickly realize a
return on investment. Providing knowledge online 24 hours a day, seven
days a week enables users to find their own answers instead of
contacting the support center or Help desk. This drastically reduces
volume to first level support, reducing contact costs and improving
service.
Consider some industry averages. Industry average costs per first level
contact to the support center or help desk have a wide range of
averages, but the consensus is approximately $30 per contact. That cost
can increase dramatically with length of call and complexity of the
subject matter. Furthermore, the average support center sees a 30%
reduction (some see as much as 60%) in call volume after implementing an online knowledgebase.
The three examples below show FrontLine can pay for itself. These are meant for illustration
only.
Contact us to discuss a customer ROI analysis tailored to your
support metrics.
| |
Low Volume |
Medium Volume |
High Volume |
|
Cost per contact: |
$30 |
$30 |
$30 |
| Contacts per month: |
100 |
1000 |
10,000 |
| Total cost per month: |
$3,000 |
$30,000 |
$300,000 |
|
Total cost per year: |
$36,000 |
$360,000 |
$3,600,000 |
|
Savings After FrontLine Implementation |
|
Contacts per month: |
70 |
700 |
7,000 |
| Total cost per month: |
$2,100 |
$21,000 |
$210,000 |
| Total cost per year: |
$25,200 |
$252,000 |
$2,520,000 |
| Yearly Savings:
|
$10,800 |
$108,000 |
$1,080,000 |