FrontLine™ Features
Just some of the most popular features we have packed into one easy-to-implement system.
Reference Web Sites
Rather than import HTML files, FrontLine will index the content of a site, or any set of HTML files, without moving them. All links stay intact.
XML Import
Import XML from a file folder or a database.
Scheduled Bulk Data and File Imports
Import databases or contents of a file folder and synchronize them with its knowledgebase on a regular schedule.
Self-Learning Search Technology
FrontLine’s natural language search technology ensures that knowledge seekers will find their answers. As FrontLine is used, it learns through user feedback which articles to list first.
Browse Articles
Browse the portal by topic to find articles.
Permissions-based Portal Access
Restrict access to knowledge based on login. This is great for managing Service Level Access or protecting sensitive administration.
Feedback Channel
End-users can rate articles and leave comments, giving them a method to influence knowledgebase changes and search results.
Automatic Issue Routing
Set up rules to scan question contents. When keywords are found, FrontLine will escalate issues to the appropriate person. Especially useful for detecting specific subject matter or emotional tones (i.e. angry, confused, happy).
Permissions-based Control Panel
Staff members access FrontLine’s control with any common browser and only see the features and content you give them permission to see.
API
Use the powerful Web services API to create your own portal.
Embeddable Search Box
Generate simple HTML code for the search box and embed it anywhere on your Web site.
Article Approval Workflow
Set up a process in which contributors’ article need to be approved before going live. Notification and comments in the interface help teams communicate.
Reporting
Generate usage reports to see critical information that helps you improve your knowledgebase and monitor user trends.
Leading Edge ASP.NET and AJAX Technology
Using the latest Web technology has enabled us to create an unparalleled user experience – one that keeps users coming back for more.
Article Subscriptions
When portal users subscribe to an article, FrontLine will notify them by email when an update has been made.
Article Expiration
Set dates to automatically remove articles from the live portal.
Article Print
Portal users can print articles with the convenient print button.
Attachments
Attach on or multiple files to articles to provide supplementary information or other downloads, such as forms.
Email Article
Portal users can email a link directly to any article.
Related Articles
FrontLine will automatically detect and list links to related articles.
See Also Links
Specify links in which article viewers may be interested.
User Groups
Create user groups that assign permission profiles to members.
Topic-Based Knowledge Organization
Organize your content with topic categories.
Keywords
Use keywords to tag content to influence search results.
Customizable Email Notifications
FrontLine sends various email notification triggered by activities in the portal and in the control panel. Each of these notifications are editable.
Customizable Roles
FrontLine ships with pre-defined user roles, but you can also mix and match permissions to create your own.