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Full-Service Support

Doc-To-Help is offered in two levels: Standard and Platinum. With these services comes various combinations of knowledgebase access, Doc-To-Help forums, on-line technical support, email technical support, live phone technical support, and more. In addition to ComponentOne’s services, various combinations of our bug fixes, product enhancements, and on-going product upgrades are included.

Support Options

Software Support  Standard Platinum
Doc-To-Help Enterprise Support Free add only $300
Doc-To-Help for Word Support Free add only $300
Pre-sales Support Check Check
Knowledgebase Check Check
Forums Check Check
Product Updates Check Check
Email Support Check Check
Online Support Check Check
24 Hour FastTrack Response* Check
Phone Support Check
Access to Pre-release Software Check

* Excluding weekends and observed US holidays

Doc-To-Help enables technical communicators, policy writers, and other content creators to author in Doc-To-Help's XML-based editor, Microsoft Word or HTML, (or use existing documents) and publish to the Web, Help systems, or printed manuals with a single click. Doc-To-Help is developed by ComponentOne, the makers of Studio Enterprise, a suite of components for Visual Studio.

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