Licensing Information
Licensing Frequently Asked Questions
Q: How is Doc-To-Help licensed?
A: Doc-To-Help is licensed per user, or a person who wants to use
Doc-To-Help to create content and/or create output. There are no limits on the distribution of
outputs.
Q: What is the difference between the Subscription and the License?
A: When you purchase the license, you receive a free one year subscription that entitles you to the latest version of the software. The license is perpetual and does not expire, the subscription runs year to year. If you choose not to renew, you can still use the software as is, you just won't have access to the latest version.
Q: What is activation?
A: Activation is used by ComponentOne to verify the authenticity of the product key used to license the software and also to ensure that keys are only used to license an approved number of machines. The activation process does not collect any customer-specific information and protects the end user’s privacy completely.
Q: Can I still license new software with an old serial number?
A: Yes. As long as your serial number reflects an active subscription, you can enter it into the activation window and successfully license your controls.
Q: I received an error that my serial number is invalid. What should I do?
A: Please contact your sales representative for assistance. The ComponentOne Sales team can be reached at 1-800-858-2739. Your sales representative can determine if your serial number is valid and help you to get a valid serial number or further assistance if your serial number is valid.
Q: Is there a limit to the number of activations I can use for a single license?
A: The limit is three (3) machines per license. Allowed installations include any combination of a primary machine (desktop), backup machine (laptop), build machine, or test machine.
Q: Is any personal information collected/submitted during the activation process?
A: No. No personal information is collected.
Q: What happens if I have used all of the activations I am allowed and I need to activate another computer?
A: To deactivate Doc-To-Help, choose the Doc-To-Help button > Tools >
Deactivate. Once a computer has been deactivated, you may activate another. If you cannot deactivate any of your current computers, you will need to purchase additional licenses.
Q: I was previously given a multi-year license, what do I do now?
A: You will need to receive a new license key. Please contact your sales representative for assistance. The ComponentOne Sales team can be reached at 1-800-858-2739.
Q: I want to activate products on a machine that does not have an internet connection. What do I do?
A: You can activate by phone, e-mail, or online. All three processes are described here:
https://c1verification.componentone.com/webfiles/. Once you have completed your manual activation, you will receive an Activation Code. Then enter the serial number of your product and the authentication number you received into the Activation Wizard, and complete the process.
Q: The activation wizard completed, but activation was not successful! What do I do now?
A: You can activate by phone, e-mail, or online. All three processes are described here:
https://c1verification.componentone.com/webfiles/. Once you have completed your manual activation, you will receive an Activation Code. Then enter the serial number of your product and the authentication number you received into the Activation Wizard, and complete the process.